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Free customer feedback template

Customer Complaint Form template

Capture complaints calmly with order details, severity and the resolution the customer wants. Ready to use: open it, change anything you like and share it in minutes.

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Free forever plan · No card required · 10 questions · About 3 min to fill

What's in this template

These are the actual questions. Edit, remove or add your own in the builder.

  1. 1Full name*Short answer
  2. 2Email address*Email
  3. 3Phone numberPhone
  4. 4Order or invoice numberShort answer
  5. 5What is this about?*Dropdown
  6. 6What happened?*Paragraph
  7. 7How would you like us to resolve it?Single choice
  8. 8Have you contacted us about this before?Yes / No
  9. 9Previous ticket or reference numberShort answer
  10. 10Photos or documents (optional)File upload

How to make your customer complaint form

  1. Use this template free

    Create a free account. The template opens in the builder, ready to edit. No card required.

  2. Make it yours

    Change questions, add your logo and colours, pick a theme and background, and set who gets notified.

  3. Share and collect

    Publish, then share the link, embed it on your site or print the QR code. Responses arrive with charts.

Questions about this template

Is this customer complaint form template free?

Yes. Create a free Airform account, open the template and publish it. The Free plan needs no card, and your form stays live even if you reach the monthly response allowance.

Can I change the questions?

Every question, option and screen can be edited in the builder: add or remove questions, change the wording, reorder by dragging and apply your own theme and colours.

How do I share the customer complaint form?

Publish it and share the link, embed it on your website, or download a QR code for posters, counters and printed material. On Professional, each link or QR code can be tracked as its own campaign.

Where do the responses go?

Every response appears in Airform with charts and filters, can be exported to CSV, and can be sent to OPM CRM as a lead with its source and consent.

Can respondents upload files?

Yes, on every plan. The Free plan accepts files up to 5 MB with 100 MB of storage; paid plans allow larger files and more storage.

Does it collect consent?

Yes. The template records purpose-specific consent with the exact wording and version for every response, designed with India's DPDP Act in mind.

Start with the customer complaint form template.

It takes a minute to make it yours. Free, with no card required.

Use this template free