Skip to content
Start free

Free customer feedback template

Customer Feedback Form template

Measure satisfaction after a store visit, with NPS and follow-up on low scores. Ready to use: open it, change anything you like and share it in minutes.

Use this template freeBrowse all templates

Free forever plan · No card required · 11 questions · About 3 min to fill

What's in this template

These are the actual questions. Edit, remove or add your own in the builder.

  1. 1Which store did you visit?*Dropdown
  2. 2How would you rate your overall experience?*Star rating
  3. 3What did you like about your visit?Checkboxes
  4. 4How friendly and helpful was our staff?Opinion scale
  5. 5How long did you wait at billing?Single choice
  6. 6We're sorry to hear that. Tell us what went wrong.Paragraph
  7. 7How likely are you to recommend us to a friend or colleague?Net Promoter Score
  8. 8Would you visit us again?Yes / No
  9. 9Anything else you'd like to share?Paragraph
  10. 10Your nameShort answer
  11. 11Email (optional, if you'd like a reply)Email

How to make your customer feedback form

  1. Use this template free

    Create a free account. The template opens in the builder, ready to edit. No card required.

  2. Make it yours

    Change questions, add your logo and colours, pick a theme and background, and set who gets notified.

  3. Share and collect

    Publish, then share the link, embed it on your site or print the QR code. Responses arrive with charts.

Questions about this template

Is this customer feedback form template free?

Yes. Create a free Airform account, open the template and publish it. The Free plan needs no card, and your form stays live even if you reach the monthly response allowance.

Can I change the questions?

Every question, option and screen can be edited in the builder: add or remove questions, change the wording, reorder by dragging and apply your own theme and colours.

How do I share the customer feedback form?

Publish it and share the link, embed it on your website, or download a QR code for posters, counters and printed material. On Professional, each link or QR code can be tracked as its own campaign.

Where do the responses go?

Every response appears in Airform with charts and filters, can be exported to CSV, and can be sent to OPM CRM as a lead with its source and consent.

Start with the customer feedback form template.

It takes a minute to make it yours. Free, with no card required.

Use this template free